We have included here the Frequently Asked Questions and our Direct Answers. The content in FAQs can also be used as our terms and conditions.
- Package Tours Q1: After I made the reservation, what will I do next?
After receiving your reservation request, we will immediately book all the necessary arrangements in accordance with your request. This will takes about 1-2 business days, and we will send to you our confirmation message by e-mail with all the details of hotels, flights, tours, the booking status and also payment term. Upon tour confirmation, we will request a 30% deposit in order to guarantee your reservation. The 70% remaining balance can be settled against the travel documents before departure.
- Q2: How do I participate in your tour from my country?
Our tour can be started once you arrive at the Airport. Upon arrival at the airport you will meet and welcome by your guide and transfer to hotel beginning your tour.
- Q3: Can you arrange the air ticket from my hometown?
Yes, but not recommended. The reason is that the best airfares that you can get are through your local agent in your hometown only. For example, if your flight starts from USA to Phnom Penh, you should purchase the air tickets from the country which is your starting point in order to obtain the best special fares. No agents in Cambodia, Vietnam, Laos, and Thailand or in other country can offer you a better deal, including us.
Will you be surprise by this remark? This is exactly true and often unexplained. It is an attempt of International Airline regulation to prevent air-ticketing monopoly in one single region or company so that world-wide local vendors can exist.
Useful tips! Some airlines might have special extension airfares from USA or Europe. For example, if you are purchasing ticket from USA to Bangkok, and intend to continue to Cambodia, you might ask them if they have special extension airfare to Phnom Penh or Siem Reap.
- Q4: How can I get Cambodia Visa?
It is very easy nowadays you can obtain Cambodian visa upon your arrival at the airport in Phnom Penh and Siem Reap. The visa fee is just USD 30 per person to be paid directly to the immigration officer upon arrival. Prepare 1 photos and a Passport photocopy with you.
- Q5: What does your tour include?
In every tour program below the price, we state what is included and excluded. Generally, our tour includes your hotel accommodation, transfers and other transports such as are domestic flights, boats, or cars, sightseeing with a tour guide as described in the itinerary, meals as stated, and all entrances. The international airfare from/to the country where your tour is started is optional and extra as you might want to arrange on your own as we have previously discussed in Q3. Personal expenses and beverages are on your own. Airport taxes excluded.