Q5: What does your tour include? In every tour program below the price, we state what is included and excluded. Generally, our tour includes your hotel accommodation, transfers and other transports such as are domestic flights, boats, or cars, sightseeing with a tour guide as described in the itinerary, meals as stated, and all entrances. The international airfare from/to the country where your tour is started is optional and extra as you might want to arrange on your own as we have previously discussed in Q3. Personal expenses and beverages are on your own. Airport taxes excluded.
Q6: How many persons required for the tour to operate and what day? Start from 1 person up and any day of the week depending upon your arrival.
Q7: What does 1/2 Twin, 1 person only, and sup. single means? 1/2 Twin = the price per person sharing the same room (2 persons in one room) 1 person only = the price for 1 person taking the tour in private and staying in single room. Sup. Single = this is an extra, plus the price on 1/2 Twin column applied to those who require a single room, instead of sharing the same room.
Q8: How about payment term and methods? Upon tour confirmation, we require a 30% deposit of the total amount which can be remitted by faxing our credit card authorization form with your signature and the photocopy of your credit card front and back side. In case you wish to remit by telegraphic transfer, please advice. The remaining balance of 70% can be settled at any time against the travel documents, but prior to departure date. You can settle this balance while you are in Vietnam, Laos or Thailand before departure, or by faxing the credit card form the same way as deposit. You can also pay this 70% remaining balance in Siem Reap, but only in USD Cash and on the 1st day of arrival only. We need to be notified in advance at the time of reservation. In case you would like to settle the balance on your credit card, you can do it in Siem Reap before departure or by fax of our credit card form as mention earlier.
Q9: Why is deposit for tour packages required and Non-refundable? Your deposit is essential, so that we know you are serious in taking the tour. Before the tour operation, we have to secure your space with other related partners such as hotels, airlines, etc, and need to guarantee that you will definitely show up. This will ensure that your tour will run smoothly. Thus the deposit is non-refundable. The remaining balance can be settled later as discussed above in Q8.
